2026.04.16

[Important] Notice of Temporary Suspension of eSIM Issuance due to NTT DOCOMO System Maintenance

We apologize for any inconvenience this may cause and appreciate your understanding.

■ Maintenance Schedule (JST)

Monday, April 27, 2026, 10:00 PM – Tuesday, April 28, 2026, 9:00 AM (Scheduled)

■ Suspended Function

Issuance of new eSIM Activation Codes

■ Impact and Important Notes

If issued before the maintenance: You can install and start using your eSIM as usual, even during the maintenance period.
If requested during the maintenance: Activation codes will not be issued immediately. They will be processed sequentially after the maintenance is completed (from 9:00 AM JST on April 28).

We recommend that you complete the issuance process well in advance, according to your planned start date of use.

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Attention

eSIM-Compatible Devices

Please check in advance whether the device you will be using is compatible with eSIM.

View list of
compatible devices
SIM Lock Release

You can use eSIM if your device is SIM-free. If it is not SIM-free, a SIM lock release is required.
For instructions on how to release the lock, please check the website of your current mobile carrier.
Internet Environment

Downloading the eSIM is done by connecting to a network such as Wi-Fi.
Customers traveling to Japan can download the eSIM before leaving their country to be able to use the internet immediately upon arrival in Japan.

*This product is for use exclusively within Japan. Also, as it is for data communication only, it cannot be used for calls or SMS.

Compatible Devices List

To use Sophia eSIM, your device must meet the following conditions:

The device is compatible with eSIM.
The device is not locked to a carrier or network.
The device is not jailbroken (iOS) or rooted (Android).

On this list, you can check if the device you are using is eSIM compatible. Please note that some regional models may not support eSIM.
This list is updated periodically, but it is not exhaustive. If your device is not listed, please contact the manufacturer to inquire about its eSIM compatibility.

iPhone Models Compatible with eSIM

iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 mini

iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 12 mini
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
IPhone XR

Android Devices Compatible with eSIM

OPPO A79 5G
Xiaomi 13T Pro
motorola razr 40
AQUOS sense8
Redmi 12 5G
Google Pixel 8
Google Pixel 8 Pro
Google Pixel
Google Pixel 7a
Google Pixel 7 Pr
Google Pixel Fold
AQUOS R8 pro
AQUOS R8
AQUOS wish3
Xperia 10 Ⅴ
motorola razr 40 ultra
moto g52j 5G Ⅱ
moto g53j 5G
OPPO Reno10 Pro 5G
OPPO Reno9 A
OPPO A55s 5G

motorola edge 40
Xiaomi 12T Pro
Google Pixel 6
Google Pixel 6a
Google Pixel 6 Pro
Rakuten Mini
Rakuten Hand
Rakuten Hand 5G
Xperia 10 Ⅳ
Xperia 10 III Lite
Redmi Note 11 Pro 5G
Redmi Note 10T
AQUOS sense7
AQUOS sense6
AQUOS wish
OPPO A73
Reno7 A
OPPO Find X3 Pro
Reno5 A
razr 5G
moto g52j 5G
P40 Pro 5G

PC & Tablet Devices

iPad (10th generation)
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
12.9-inch iPad Pro (6th generation)
12.9-inch iPad Pro (5th generation)
12.9-inch iPad Pro (4th generation)
12.9-inch iPad Pro (3rd generation)

11-inch iPad Pro (4th generation)
11-inch iPad Pro (3rd generation)
11-inch iPad Pro (2nd generation)
11-inch iPad Pro (1st generation)
iPad mini (6th generation)
iPad mini (5th generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad Air (3rd generation)

About Recharging

You can easily recharge your Sophia eSIM’s data from the site below and continue using it as is!

Recharge prepaid SIM card. Prepaid SIM Recharge.com

*Important Note: This applies to SIMs with remaining usage periods and data.
For plans that slow down after exceeding the data limit, you can recharge as long as there are remaining days. However, for the 180-day and 365-day plans, recharging is not possible once the data runs out.