Privacy policy

Privacy Policy

Sophia Co., Ltd. (hereinafter referred to as "the Company") recognizes the importance of properly handling personal information in its "New Life Concierge Business," which provides consulting services for establishing living environments such as internet, electricity, gas, and moving services. Based on our philosophy of contributing to the growth and development of the internet, electricity, gas, and moving industries by establishing appropriate personal information handling standards, the Company has established the following Privacy Policy. All officers and employees will comply with this policy and ensure the protection of personal information and individual rights.

The Company complies with laws, national guidelines, and other norms regarding the handling of personal information.
The Company obtains personal information properly, notifies or publicly announces the purpose of use, and uses it only within that scope.
The Company uses the acquired personal information only for purposes necessary for the New Life Concierge business and for employee employment and personnel management.
The Company provides education to ensure all officers and employees understand the importance of personal information protection and handle it appropriately.
The Company implements appropriate safety control measures to prevent and correct the leakage, loss, or damage of personal information.
Except as required by law, the Company does not disclose or provide personal information to third parties without the consent of the individual concerned.
When outsourcing the handling of personal information, the Company appropriately supervises the contractor to ensure proper safety management.
The Company establishes procedures for disclosure, correction, etc. of personal information and sincerely responds to opinions and inquiries regarding the handling of personal information.
The Company periodically reviews and continuously improves its personal information protection management system and initiatives.

Contact for Inquiries

Sophia Co., Ltd. – Personal Information Inquiry Desk
Address: Tokushima Building 5F, 3-9-10 Minamisemba, Chuo-ku, Osaka-shi, Osaka, Japan
Phone: 06-6281-5151

Established: February 29, 2008
Revised: July 9, 2009
Revised: September 1, 2015
Revised: October 1, 2019
Last Revised: February 12, 2021
Sophia Co., Ltd. – President and Representative Director, Masakazu Ichisaka

Basic Policy on Information Security

Sophia Co., Ltd. engages in the "New Life Concierge Business," which provides consulting services for establishing living environments such as internet, electricity, gas, and moving services. To become a sustainable company trusted by customers and society, we have established, implemented, operated, monitored, reviewed, maintained, and continuously improved an information security management system to prevent the loss, theft, misuse, or leakage of assets entrusted to us by customers. All officers and employees understand this purpose and comply with this Basic Policy and related regulations and procedures, performing their duties with an awareness of the importance of information security.

Established: November 1, 2016
Last Revised: February 12, 2021
Sophia Co., Ltd. – President and Representative Director, Masakazu Ichisaka

Public Announcement under the Act on the Protection of Personal Information

The Company hereby publishes the following matters in accordance with the Act on the Protection of Personal Information.

1. Name of the Business Operator Handling Personal Information and Personal Information Protection Manager

Business Operator Handling Personal Information: Sophia Co., Ltd.
Personal Information Protection Manager: Chief Information Security Officer of Sophia Co., Ltd.

2. Purpose of Use of Personal Information

The Company uses the personal information provided for the following purposes:
(1) For customer-related personal information:
▪ Provision of products and services related to the New Life Concierge Business (internet, electricity, gas, water servers, moving, etc.)
▪ Notifications and recommendations regarding products and services related to the New Life Concierge Business
▪ Installation, repair, inspection, and after-sales service of products and equipment
▪ Provision of information on products, services, and campaigns via phone, email, or SMS
▪ Shipment of products and invoices
▪ Service improvement, surveys, and responses to customer inquiries
▪ Other purposes for which prior consent has been obtained
(2) For shareholder-related personal information:
▪ Exercise of rights and performance of obligations under the Companies Act
▪ Management of shareholders, including record creation required by law
▪ Distribution of annual reports and other materials
(3) For recruitment applicant-related personal information:
▪ Communication, information provision, and other activities necessary for recruitment
▪ Creation of statistics and internal documentation
(4) For employee-related personal information:
▪ Business communication with employees
▪ Payment of compensation (salaries, bonuses, allowances, etc.), personnel and labor management, and provision of benefits
▪ Health management, education, and training
▪ Business analysis and management

3. Recording and Monitoring of Telephone Conversations

The Company may record or monitor telephone calls when providing information about our services or responding to customer inquiries. The recordings are used only to improve service quality, confirm conversation details, and for related operational purposes. Call recordings are strictly managed as personal information.

4. Provision of Personal Information to Third Parties

The Company will not disclose or provide personal information to any third party, whether domestic or overseas, without the individual’s prior consent, except as permitted by law or following legal procedures.

5. Outsourcing of Personal Information Handling

When outsourcing the handling of personal information within the scope necessary for providing services, the Company selects contractors with appropriate management systems and ensures proper supervision through contracts and other measures regarding personal information protection.

6. Procedures for Disclosure, Correction, Suspension of Use, or Deletion of Personal Information

Upon receiving a request from an individual for disclosure, correction, suspension of use, or deletion of personal information, the Company will promptly respond after confirming the identity of the individual through prescribed procedures. For inquiries or to exercise your rights regarding this Privacy Policy, please contact the inquiry desk listed above.

7. Use of Access Analytics Tools on This Website

This website uses Google Analytics to analyze and improve the website. Cookies are used for data collection, and non-personal information such as IP addresses is automatically transmitted to Google through your browser. This traffic data is collected anonymously and does not identify individuals. The Company uses this information solely for measuring and analyzing website usage and improving quality. You can disable cookies in your browser settings to refuse data collection. For more information on how Google collects and uses information, please refer to the following links: