We've also provided answers to some frequently asked questions below.
Please check each item before contacting us.
Depending on the content of your inquiry, it may take some time for us to respond.
Regarding inquiries received on holidays,
Please note that we will respond from the next business day.
Please check in advance whether the device you will be using is compatible with eSIM.
You can use eSIM if your device is SIM-free. If it is not SIM-free, a SIM lock release is required.
For instructions on how to release the lock, please check the website of your current mobile carrier.
Downloading the eSIM is done by connecting to a network such as Wi-Fi.
Customers traveling to Japan can download the eSIM before leaving their country to be able to use the internet immediately upon arrival in Japan.
*This product is for use exclusively within Japan. Also, as it is for data communication only, it cannot be used for calls or SMS.
To use Sophia eSIM, your device must meet the following conditions:
On this list, you can check if the device you are using is eSIM compatible. Please note that some regional models may not support eSIM.
This list is updated periodically, but it is not exhaustive. If your device is not listed, please contact the manufacturer to inquire about its eSIM compatibility.
You can easily recharge your Sophia eSIM’s data from the site below and continue using it as is!
*Important Note: This applies to SIMs with remaining usage periods and data.
For plans that slow down after exceeding the data limit, you can recharge as long as there are remaining days. However, for the 180-day and 365-day plans, recharging is not possible once the data runs out.
