2026.05.18

[Important] Notice of Temporary eSIM Issuance Suspension Due to NTT DOCOMO System Maintenance

Thank you for using our services.

Due to temporary system maintenance by our network provider, NTT DOCOMO, the issuance of eSIM activation codes will be temporarily suspended during the periods listed below. We apologize for any inconvenience this may cause and appreciate your kind understanding.

■ Maintenance Schedule (JST)

May 20, 2026 (Wed) 22:00 – May 21, 2026 (Thu) 09:00 (Expected)
May 28, 2026 (Thu) 22:00 – May 29, 2026 (Fri) 09:00 (Expected)

■ Suspended Service

Issuance of new eSIM activation codes

■ Impact and Remarks

If issued before the maintenance: You can still install and start using your eSIM as usual during the maintenance window.
If requested during the maintenance: Activation codes will not be issued immediately. They will be processed and issued sequentially after the maintenance is completed (May 21st and 29th, after 09:00).

Recommendation: We highly recommend requesting your activation code well in advance to line up with your intended start date.

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Attention

eSIM-Compatible Devices

Please check in advance whether the device you will be using is compatible with eSIM.

View list of
compatible devices
SIM Lock Release

You can use eSIM if your device is SIM-free. If it is not SIM-free, a SIM lock release is required.
For instructions on how to release the lock, please check the website of your current mobile carrier.
Internet Environment

Downloading the eSIM is done by connecting to a network such as Wi-Fi.
Customers traveling to Japan can download the eSIM before leaving their country to be able to use the internet immediately upon arrival in Japan.

*This product is for use exclusively within Japan. Also, as it is for data communication only, it cannot be used for calls or SMS.

About Recharging

You can easily recharge your Sophia eSIM’s data from the site below and continue using it as is!

Recharge prepaid SIM card. Prepaid SIM Recharge.com

*Important Note: This applies to SIMs with remaining usage periods and data.
For plans that slow down after exceeding the data limit, you can recharge as long as there are remaining days. However, for the 180-day and 365-day plans, recharging is not possible once the data runs out.

[Important] Notice of Temporary eSIM Issuance Suspension Due to NTT DOCOMO System Maintenance

■ Maintenance Schedule (JST)

■ Suspended Service

■ Impact and Remarks

Attention

eSIM-Compatible Devices

SIM Lock Release

Internet Environment

Compatible Devices List

iPhone Models Compatible with eSIM

Android Devices Compatible with eSIM

PC & Tablet Devices

About Recharging