2025.12.24

New Year's Holiday Schedule (2026-2027)

Dear Valued Customers,

Thank you for choosing Sophia eSIM.

We would like to inform you that while our automated services remain fully operational, our customer support will be taking a winter break during the following period:

Purchasing & Activation (Available 24/7) You can continue to purchase products and activate your eSIM as usual throughout the holiday season! Our automated system ensures you can stay connected without any interruption.
Last Business Day of 2025 Friday, December 26, 2025, until 4:00 PM (JST)
Holiday Period (Support Closed) Saturday, December 27, 2025 – Sunday, January 4, 2026
Service Resumption (2026) Monday, January 5, 2026, at 10:00 AM (JST)
Inquiries & Support Any messages received during the holiday period will be responded to in order starting from Monday, January 5, 2026.

We apologize for any inconvenience this may cause and thank you for your understanding.

Best regards,

The Sophia eSIM Team

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Attention

eSIM-Compatible Devices

Please check in advance whether the device you will be using is compatible with eSIM.

View list of
compatible devices
SIM Lock Release

You can use eSIM if your device is SIM-free. If it is not SIM-free, a SIM lock release is required.
For instructions on how to release the lock, please check the website of your current mobile carrier.
Internet Environment

Downloading the eSIM is done by connecting to a network such as Wi-Fi.
Customers traveling to Japan can download the eSIM before leaving their country to be able to use the internet immediately upon arrival in Japan.

*This product is for use exclusively within Japan. Also, as it is for data communication only, it cannot be used for calls or SMS.

About Recharging

You can easily recharge your Sophia eSIM’s data from the site below and continue using it as is!

Recharge prepaid SIM card. Prepaid SIM Recharge.com

*Important Note: This applies to SIMs with remaining usage periods and data.
For plans that slow down after exceeding the data limit, you can recharge as long as there are remaining days. However, for the 180-day and 365-day plans, recharging is not possible once the data runs out.

New Year's Holiday Schedule (2026-2027)

Attention

eSIM-Compatible Devices

SIM Lock Release

Internet Environment

Compatible Devices List

iPhone Models Compatible with eSIM

Android Devices Compatible with eSIM

PC & Tablet Devices

About Recharging